Privacy Policy
Introduction
Upright Garage Doors & Springs (“Upright,” “we,” “us,” or “our”) operates the website https://uprightgaragedoorsandsprings.ca (the “Website”). We are a family-owned garage door service business based in Vaughan, Ontario, Canada, serving Toronto and the Greater Toronto Area (GTA), including communities in York, Peel, Halton, and Durham regions.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the Website, submit a service or quote request form, call or email us, or otherwise interact with us in connection with our services.
This policy applies to visitors and customers who use the Website or contact us about residential or commercial garage door services. It does not apply to third-party websites that may be linked from our pages.
Information We Collect
We collect personal information that you choose to provide, and limited technical information that is generated when you use the Website.
Information you provide
When you use our contact, quote, or service-request forms, or when you communicate with us by phone or email, we may collect:
- Name
- Phone number
- Email address
- City, neighbourhood, or service address (when provided)
- Service type or topic selected on a form
- Message or description of the garage door issue or request
- Referral source, if you choose to provide it
- Any other details you include in a form submission or message
We do not operate customer account logins on the Website. We do not collect payment card information through the Website. Payments for services, if any, are arranged separately and are not processed through an online checkout on this Website.
Technical and usage information
Like most websites, our hosting environment and form-handling systems may record standard technical data, which can include:
- IP address
- Date and time of access or form submission
- Browser type and basic device information available from standard HTTP requests
- Referring page URL (for example, which Website page you submitted a form from)
This technical information is used for security, troubleshooting, spam reduction, and basic operational records.
How We Collect Information
We may collect information through:
- Website contact, quote, and service-request forms (processed through our form handler)
- Phone calls to (647) 493-9256
- Emails sent to us, including [email protected]
- Standard server and application logs created when you use the Website
- Third-party infrastructure needed to host the Website and deliver email
As of the date of this policy, we have not implemented on-site advertising pixels, Google Analytics tags, Google Tag Manager containers, or Meta Pixel scripts in the Website’s published source. If we add analytics or advertising tools in the future, we will update this Privacy Policy to describe them.
How We Use Information
We use personal information for legitimate business purposes, including to:
- Respond to inquiries and service requests
- Provide estimates and discuss garage door repair, replacement, opener, installation, maintenance, or related services
- Schedule and coordinate service visits during our published business hours
- Communicate with you by phone, email, or other contact details you provide
- Maintain internal lead and service records needed to operate the business
- Improve Website reliability, forms, and customer support processes
- Protect the Website and our systems against misuse, spam, and security incidents
- Comply with applicable legal, accounting, or regulatory obligations
We do not sell personal information. We do not use Website form submissions to run third-party advertising remarketing lists.
Cookies and Tracking Technologies
Our published Website scripts do not set first-party analytics or advertising cookies for marketing measurement. The Website may still rely on ordinary browser and server functions needed to load pages and process forms.
The Website loads fonts from Google Fonts. When your browser requests those font files, Google may receive standard technical information such as your IP address according to Google’s own practices.
You can control cookies and site data through your browser settings. Blocking certain technologies may affect how some websites display or function.
Third-Party Services
To operate the Website and receive form submissions, we use service providers, which may include:
- Website hosting and server infrastructure
- Email delivery systems used to forward service requests to our team
- Google Fonts for typography
- Optional map or location links (for example, Google Maps links in the Website footer)
These providers process information only as needed to provide their services to us, and they may have their own privacy policies. We do not control third-party websites linked from our pages.
Form submissions may be delivered to our business email addresses used for lead handling and customer communication.
Information Sharing
We may share personal information only in limited circumstances, such as:
- With technology and hosting providers that help us operate the Website, email, and related systems
- With contractors or team members who need the information to respond to your request or perform requested service
- When required by law, court order, or lawful request from authorities
- To protect our rights, customers, or the security of the Website
- In connection with a business transfer, reorganization, or similar corporate event, if applicable
We do not sell personal information to data brokers or unrelated marketers.
Data Security
We use reasonable administrative and technical safeguards appropriate for a small service business, including restricted access to business email and form records. No method of transmission or storage is completely secure. We cannot guarantee that unauthorized access, hardware failure, or other incidents will never occur, but we take practical steps to reduce risk.
Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including responding to requests, scheduling service, maintaining business records, resolving disputes, and meeting legal or operational requirements. When information is no longer needed, we take steps to delete, archive, or anonymize it where practical.
Your Privacy Rights
Depending on applicable Canadian and Ontario privacy laws, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of information where we no longer have a legitimate need to keep it
- Withdraw consent for optional communications, where consent is the basis for processing
- Ask questions about how we process your information
To make a request, contact us using the details below. We may need to verify your identity before fulfilling a request. This Privacy Policy is intended to describe our practices clearly; it is not a claim of certification under any specific privacy framework beyond our ordinary obligations as a Canadian business.
Children’s Privacy
The Website is intended for adults seeking garage door services for homes or businesses. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us so we can review and delete it where appropriate.
External Links
The Website may link to external sites, including brand information, maps, or other resources. We are not responsible for the privacy practices or content of those third-party sites. Review their privacy policies before providing personal information to them.
Policy Updates
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when revisions are posted. Continued use of the Website after an update means you should review the revised policy.
Contact Information
For privacy-related questions or requests, contact:
Upright Garage Doors & Springs
Vaughan, Ontario, Canada
Street address: [BUSINESS ADDRESS]
Phone: (647) 493-9256
Email: [email protected]
Website: https://uprightgaragedoorsandsprings.ca
Business hours published on the Website: Sunday–Thursday 8:00 a.m.–10:00 p.m.; Friday 8:00 a.m.–4:00 p.m.; Saturday closed.